General Policies

Taxes & Service Charge: 

All bookings incur 10% Service Charge + 8.375% Sales Tax + 3% County Room Tax 

One Night Bookings incur additional $30 charge 

Why have service charges? 

According to New York State tax law, a service charge or gratuity cannot be taxed. We could just have priced our rates including this portion, but then the customer would be paying tax on that portion as well. This is our way of saving our customers from paying even more taxes. For a statement direct from the NYS Tax & Finance bureau, please see this link. Please be sure to calculate accordingly when you are budgeting your stay.

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Credit Cards: Although we accept cash and check, we require a valid credit card to be on file for a confirmed reservation in the event of additional charges or damages during the the stay. We reserve the right to refuse anyone accommodations, who has not provided or refuses to provide a valid credit card, regardless of whether or not a deposit had been received by other means. If the stay is within the cancellation period all policies apply.

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Parking: On-site parking is limited to one vehicle per room, unless otherwise arranged. Guests with more than one vehicle may need to find street parking in the neighborhood for their additional vehicles. For overnight parking you will have to call the police and notify them by 2am in order to not receive a parking ticket.

 

High Speed Wi-FI is available in all rooms

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No Candles: While it may seem romantic, this is a historic house in a historic district and we DO NOT allow candles or open flames, as they are a fire hazard. 

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Smoking Outdoors Only: Outdoors smoking only. Smoking indoors will incur a $200 cleaning fee and guests will be asked to leave immediately with no refund for shortened stay. Ashtrays are provided on porches and other designated smoking areas.

 

Room Reservations Subject To Change: In rare cases, we reserve the right to change rooms due to maintenance issues, extreme weather or if a long-term guest is required to stay longer than originally planned. In such cases, you would be notified as soon as possible and receive a comparable room or upgrade. 

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Damages & Stains: Guests are responsible for all damages beyond what is considered normal wear and tear. Do not eat and drink in bed. For any bedding stains, guests should contact us immediately so we can change the bedding and attempt to remove the stain before it becomes permanent and unsalvageable. For serious stains, we may charge for professional cleaning or bedding replacement. 

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Extra Cleaning: To conserve electric & water, sheets and towels are not changed unless a guest stays longer than a week. For more frequent sheet and towel changes and accidental spills there will be a $50.00 charge. For short-term bed and breakfast guests, we can come in daily to straighten out the bed, bathroom, kitchen & living spaces upon request. 

 

Weekly, Special Rate Bookings and Promotions: Only applicable to bookings made in advance. Promotions cannot be combined with other discounts or offers. Promotions do not apply to outstanding credit. Any changes to a reservation after arrival will void discounts and promotions. 

 

One Night Bookings: We accept one night bookings upon request when they are close to the reservation date. We do not accept one night bookings weeks or months in advance. Due to the reservation process, we cannot guarantee the room of your choice, though we will do everything possible to try provide your room of choice. 

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Pet Policy: On a case-by-case basis, we may grant permission for pet owners to bring dogs and cats of a certain size. Only certain rooms are available for cats, as some guests have allergies. We charge $15 per pet daily. Long-term stays may include a discount. If pet owners do not receive permission to bring a pet, we reserve the right to evict the guest along with their pets with no refund for unused portion of stay. We expect guests to bring pet covers for the beds and couches to prevent pet hair from getting on the fabrics (will provide upon request). If guests are out for extended periods of time, pets must be crated or have a pet sitter. We have crates available for use. We understand that accidents happen even with the most well-behaved pets. Any damages, scratches or stains will incur charges and the repair/replacement costs will be billed to your credit card. ​If you have further questions or special needs please contact us. Ask us for a list of dog friendly restaurants.

 

Extended Stay Discount & Policy: For guests staying more than two weeks, there is an applicable extended stay discount. Breakfast is not included for extended stays - only coffee & tea. We provide fresh bedding, towels and linen as well as general cleaning service once per week. You are welcome to provide your own bedding items and cleaning, but this will not result in additional discounts. For those guests who need packages deliveries, please include in address as: C/O Riverview Bed and Breakfast. If for any reason, the agreement is not honored, we reserve the right to remove said items and service 15 (fifteen) days after non payment and will hold the occupant liable for damages and legal costs incurred.

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